Business Analyst · HRM / ERP / F&B

Thai Thi Thu Hang

  • 7+ yearsBA experience
  • 20,000+end users
  • 700+restaurants using G-Hero
  • 1,000+BIDV branches
  • 2,000+users trained
  • 5team members (Team Lead)
  • 3go-live awards
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Professional portrait of Thai Thi Thu Hang
Thu Hang · Hanoi

About me

I have 7+ years of experience as a Business Analyst, specializing in HRM and ERP. I have worked on many projects in both outsourcing and product environments, staying hands-on throughout the entire system-building process.

With a bachelor's degree in Human Resource Management (National Economics University) and hands-on experience as an HRBP and L&D specialist at Techcombank, I understand HR operations from the end user's point of view — a real advantage when turning business requirements into system specifications.

I have owned the full BA lifecycle - from working with stakeholders, requirements analysis and prototype design to specification, testing and end-user training.

Alongside hands-on experience, I keep updating my BA knowledge and applying AI and vibe coding to requirements analysis, documentation and workflow optimization.

Projects

Requirements — Analysis — Prototype — Documentation — System testing — Training — Go-live

  • G-Hero / G-Stars

    Golden Gate (GGG – Digital Factory)Business Analyst2021 – 2024

    An ERP system for restaurant managers and staff covering finance, HR, inventory, forecasting and performance ranking, helping managers monitor business performance across the whole group.

    Scale
    Group-wide, covering 16,000 restaurant staff and 1,000 senior managers; rolled out across all 700+ Golden Gate restaurants.
    Scope
    • Forecasting: sales, TC, food, material…
    • Work Schedule: staff scheduling
    • Job Market
    • Role Management System
    • Racing S
    Key responsibilities
    • Elicited and clarified requirements with stakeholders; designed prototypes of system functions in Figma.
    • Authored SRS documentation and user guides, produced training videos and conducted hands-on system testing.
    • Delivered complex modules including Forecasting, Work Schedule, Job Market, Role Management System and Racing S.
    • Trained restaurant users: 1,000 managers and 16,000 staff.
    Outcome
    On-time go-live of a large-scale project, recognized with an award (09/2023). The ERP serves 1,000 managers across 700+ restaurants.

    ERP · F&B · Figma · SRS · User Guide · Training

  • PeopleSoft HCM – BIDV

    FPT Information SystemHR Business Analyst · Team Lead2017 – 2021

    An enterprise HR management solution for BIDV Bank built on PeopleSoft. Worked directly with BIDV's HR Division to design the solution for each module.

    Scale
    Bank-wide across BIDV's 1,000+ branches; trained 500 users in Hanoi and Ho Chi Minh City; a BA team of 5 members.
    Scope
    • Core HR: employee records, job description management, organizational structure.
    • Personnel/Career Management: tracked and managed staff career progression.
    • Rewards & Recognition (Team Lead): managed the annual employee rewards and recognition program.
    • Training (Team Lead): training information, training costs, curriculum frameworks…
    Key responsibilities
    • Led requirements analysis and clarification, and aligned solutions with stakeholders.
    • Produced analysis documentation, SRS specifications, business process models, test cases and user manuals.
    • Team Lead: managed and coordinated the workload of a 5-member BA team.
    • Delivered training to 500 participants across Hanoi and Ho Chi Minh City; supported users throughout system testing and deployment.
    • Researched and proposed new product features.
    Outcome
    On-time go-live and recognition for the 2 modules I led: Rewards & Recognition (06/2020) and Training (09/2020).

    PeopleSoft · HCM · Banking · Team Lead · SRS · Training

  • iHRP – HR Management System

    Golden Gate (GGG – Digital Factory)Business Analyst2021 – 2024

    An HR management system serving both the restaurant and office divisions of the group.

    Scale
    16,000 end users group-wide, including restaurant and office staff; in partnership with the HR Department and the vendor.
    Scope
    • Employee records
    • Timekeeping (restaurant & office)
    • Payroll
    Key responsibilities
    • Partnered with the HR Department and the vendor to build the modules above.
    • Reviewed requirements and performed in-depth business analysis to streamline the document approval workflow.
    • Ensured quality through detailed test-case documentation.
    Outcome
    An HRM serving 16,000 end users: employee records, restaurant & office timekeeping and payroll, with a streamlined document approval workflow.

    HRM · Timekeeping · Payroll · Test cases

  • G-RMS – User Management

    Golden Gate (GGG – Digital Factory)Business Analyst2021 – 2024

    A centralized user management and access control system, replacing separate permissions and logins in each application.

    Scale
    All applications/systems in use at Golden Gate, applied to users across the whole group.
    Scope
    • Role-based (functional) permissions
    • Data permissions
    • SSO login access
    Key responsibilities
    • Ran the end-to-end BA process: requirements gathering → screen-flow design and interactive prototypes in Figma → SRS specification → system testing.
    Outcome
    Unified role-based permissions, data permissions and SSO login across all Golden Gate applications/systems.

    SSO · Permissions · Figma · SRS · Testing

  • G-Survey – Survey System

    Golden Gate (GGG – Digital Factory)Business Analyst2021 – 2024

    An internal survey system with a question bank, permissions, reporting and 360-degree employee feedback.

    Scale
    Internal surveys and 360-degree feedback for employees across the Golden Gate group.
    Scope
    • Question bank
    • Survey management
    • Survey creation/viewing permissions
    • Reporting
    • 360-degree employee feedback
    Key responsibilities
    • Ran the end-to-end BA process: requirements gathering, prototype design in Figma, SRS specification and User Guide.
    • Produced training videos and performed system testing.
    Outcome
    A live survey system with a question bank, survey management, reporting and 360-degree feedback.

    Survey · 360° · Figma · SRS · User Guide

  • eLearning – Training Management

    Golden Gate (GGG – Digital Factory)Business Analyst2021 – 2024

    An online training management system, built with the group's Training Center and the vendor.

    Scale
    The training system for the whole Golden Gate group, operated by the Training Center.
    Key responsibilities
    • Partnered with the Training Center and the vendor to support building the system.
    • Supported functional and reporting requirements analysis as the basis for URD sign-off.
    Outcome
    Functional and reporting requirements fully analyzed for URD sign-off with the vendor.

    eLearning · URD · Reporting

  • eContract – Electronic Contracts

    Golden Gate (GGG – Digital Factory)Business Analyst2021 – 2024

    Rolled out an electronic contract system at Golden Gate.

    Scale
    Cross-functional: HR, Procurement and the vendor took part in the rollout.
    Key responsibilities
    • Analyzed and clarified requirements across stakeholders.
    • Delivered user guidance and system demos.
    • Supported go-live.
    Outcome
    eContract went live and into daily use.

    eContract · Demo · Go-live

Experience

Education

National Economics University (NEU)
Bachelor's Degree, Human Resource Management
08/2012 – 08/2016 · GPA 3.43/4.0

Other training

  • Business Analyst Fundamentals
  • Internal Project Management

  1. 10/2025 – Present

    Viet Han Medical Equipment Joint Stock Company

    Business Analyst (BA) · HR Management System (HR System)

    • Requirements analysis & management: owned the full BA process, from exploring business problems to eliciting and analyzing detailed business requirements with the HR Department and other stakeholders to define feature direction.
    • Solution design & specification: designed screen flows and built interactive prototypes in Figma; authored Software Requirements Specifications (SRS).
    • Delivery management & testing (UAT): worked closely with developers and testers across sprints to control quality; built in-depth test cases and organized and supported User Acceptance Testing (UAT).
    • Handover, training & go-live: created User Guides and training videos; delivered hands-on training to end users and supported the system through go-live.
    • Operations & maintenance: handled Change Requests (CRs), performed impact analysis, prioritized the Product Backlog and coordinated with the technical team on bug fixes and periodic feature upgrades to improve the user experience.

  2. 10/2025 – Present

    Professional Development – Business Analysis & AI

    Alongside my full-time role, continuously maintaining and upgrading my Business Analysis skills through learning, researching new technologies and hands-on personal projects

    • Personal Mini HRM project: from business analysis to specifications and test scenarios.
    • Researched and applied AI in BA work.
    • Broadened tech skills: Figma, AI for documentation and UI design, vibe coding.

  3. 04/2021 – 08/2024

    GGG – Digital Factory (Golden Gate)

    Business Analyst (BA)

    • Scale: enterprise-wide, covering 16,000 restaurant staff, 1,000 senior managers and 400 HR personnel.
    • 6 systems: G-Hero / G-Stars, iHRP, G-RMS, G-Survey, eLearning, eContract.

  4. 11/2017 – 04/2021

    FPT – BIDV PeopleSoft HCM Project

    HR Business Analyst (BA) · Team Lead

    • Enterprise HR management solution for BIDV: Core HR, Personnel/Career Management, Rewards & Recognition, Training.

  5. 09/2016 – 09/2017

    Techcombank

    Learning & Development (L&D) Specialist

    • Reviewed, planned and updated bank-wide training materials to standard; finalized documentation using standard templates for deployment.
    • Produced periodic and ad-hoc reports on training materials, course catalogs and course systematization.
    • Researched the TechcomUniversity project and the ODP process; consolidated and cleaned training course data.

  6. 06/2016 – 09/2016

    Techcombank

    HR Business Partner (HRBP) Consultant

    • Managed labor relations matters.
    • Processed probationary/performance reports; managed resignation procedures (process guidance, exception consulting, outstanding-debt checks…).
    • Supported staff transfer, rotation and appointment plans, as well as disciplinary procedures.
    • Handled administrative tasks for the center.

  7. 02/2016 – 06/2016

    Techcombank

    Talent Acquisition Intern

    • Screened CVs, contacted candidates and coordinated interview logistics; sourced candidate profiles on LinkedIn.
    • Managed the recruitment pipeline from TalentNet and SEO-V sources across the Northern and Southern regions.
    • Prepared onboarding documentation, printed offer letters/contracts, issued employee ID cards and guided contract signing.
    • Served as focal point for the 2016 Northern Region Internship Program (document collection, badge issuance, timekeeping, reporting…) and supported year-end events.

Skills

End-to-end BA process

  • Requirements elicitation
  • Requirements analysis
  • Mockup / Prototype
  • Documentation
  • System testing
  • End-user training
  • Go-live

Documentation

  • BRD
  • URD
  • SRS
  • FRS
  • Mockups
  • Test Case
  • User Guide

Domain expertise

  • HRM / HCM
  • ERP
  • F&B
  • Survey System
  • 360-degree feedback

Tools

  • Figma
  • Balsamiq
  • SQL basic, for querying test data

AI

  • ChatGPT
  • Codex
  • Claude Code / Work / Design
  • Gemini
  • Figma Design / Figma Make

Soft skills

  • Team leadership
  • Requirements analysis
  • End-user training
  • Stakeholder negotiation

Awards

  1. 2023

    Recognition for Successful Go-Live of the G-Hero System (09/2023)

    G-Hero is an ERP-type system for restaurant managers covering finance, HR, inventory, forecasting and performance ranking; used by 1,000 managers to monitor business performance across 700+ Golden Gate restaurants.

  2. 2020

    Recognition for Successful Go-Live of the Training Module – BIDV Project (09/2020)

    Recognized as Team Lead of the Training module for its successful, on-time go-live.

  3. 2020

    Recognition for Successful Go-Live of the Rewards & Recognition Module – BIDV Project (06/2020)

    Recognized as Team Lead of the Rewards & Recognition module for its successful, on-time go-live.

  4. 2017

    Outstanding Employee – Techcombank Training Center

    April 2017 and June 2017.

  5. 2016

    Excellent Intern – Techcombank 2016 Internship Program

  6. 2013

    Encouragement Award – University Student Math Olympiad

    Algebra and Calculus.

  7. 2012

    First Prize, University Student Math Olympiad; Third Prize, National Student Math Olympiad

    Calculus.

Contact

Let's solve your next challenge together

Phone
0971 013 189